Blackboard Tech Support: Heartland Community College

Blackboard Tech Support: Heartland Community College
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Blackboard Tech Support: IE Errors

Blackboard Tech Support: IE Errors

The following are the 20 most common error messages displayed by Internet Explorer with a description of the error.

Heartland's IT HelpDesk can be contacted by calling (309)268-8350.

Information excerpt from "Internet Explorer Error Messages Explained": http://www.updatexp.com/internet-explorer-error-messages.html

Use this menu to find Internet Error Message Support:



52 Runtime Error

52 Runtime Error

52 Runtime Error

This is a "bad file name or number" error in JavaScript.

It means that the script cannot find a file it is looking for (web-page, course component) and is most likely a connectivity problem.

Try to clear your temporary internet files which should resolve any further problems... If this does not then speak with the website administrator as there may be a problem with the websites server. Heartland's IT HelpDesk can be contacted by calling (309)268-8350.

For instructions on Clearing Browser Cookies and Temporary Internet Files see the right side column of the issues web page of this Blackboard Tech Support Web site under the heading Tech Support: Clearing Cookies at:
Blackboard Tech Support: Issues (Tech Support: Clearing Cookies)

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400 Bad File Request

400 Bad File Request

400 Bad File Request

Usually means the syntax used in the url is incorrect (e.g. uppercase letter should be lowercase letter; wrong punctuation marks).

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401 Unauthorized

401 Unauthorized

401 Unauthorized

The website server is looking for some encryption key(s) from the client (your computer) and is not getting it. Also, a wrong password may have been entered. Try it again, paying close attention to case sensitivity.

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403 Forbidden/Access Denied

403 Forbidden/Access Denied

403 Forbidden/Access Denied

Similar to 401, special permission is needed to access the website. A password and/or username may not be correctly registered on the websites database. Other times the website server may not have the proper permissions set up on its directories. Heartland's IT HelpDesk can be contacted by calling (309)268-8350.

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404 File Not Found

Blackboard 9 System Requirements Checklist

404 File Not Found

Server cannot find the file you requested. Refreshing the page (F5) should resolve this problem, although continued error messages may mean the page is no longer available, that there is considerable internet congestion (in which case the user should try again later).

Alternatively the file could have been either been moved or deleted, or you entered the wrong URL or document name. Look at the URL. If a word looks misspelled, correct it and try it again. If that doesn't work backtrack by deleting information between each backslash, until you come to a page on that site that isn't a 404.

From there you may be able to find the page you're looking for. This has to be the most common Internet Explorer Error message on the Internet!

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408 Request Timeout

Blackboard 9 System Requirements Checklist

408 Request Timeout

Client (your computer) stopped the request before the server finished retrieving it. A user will either hit the stop button, close the browser, or click on a link before the page loads. Usually occurs when servers are slow or file sizes are large.

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500 Internal Error

500 Internal Error

500 Internal Error

Couldn't retrieve the HTML document because of server-configuration problems.

Heartland's IT HelpDesk can be contacted by calling (309)268-8350.

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501 Not Implemented

501 Not Implemented

501 Not Implemented

Web server doesn't support a requested feature.

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502 Service Temporarily Overloaded

502 Service Temporarily Overloaded

502 Service Temporarily Overloaded

Server congestion; too many connections; high traffic. Keep trying until the page loads. This can be a common occurrence at peak news times eg. the Twin Towers attack during September 2001 brought CNN and the BBC news sites to a slow crawl and many folks got this error.

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503 Service Unavailable

503 Service Unavailable

503 Service Unavailable

Server busy, site may have moved, or you lost your dial-up, or broadband Internet connection!

If you see a 503 Service Unavailable error you should call Heartland's IT HelpDesk at (309)268-8350 to report this outage.

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Bad File Request

Bad File Request

Bad File Request

Browser may not support the form or other coding you're trying to access.

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Connection Refused by Host

Connection Refused by Host

Connection Refused by Host

Either you do not have permission to access the site or your password is incorrect. Try again!

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Errors on Page

Errors on Page

Errors on Page

This error message is a catch-all statement meaning there is something on the web page that the browser either hasn't read properly (connectivity problem) or there are missing items in the web page itself. This problem normally affects the graphics on a web page.

This can be a temporary glitch (caused by insufficient bandwidth), and may be quickly resolved, or it can have a more complex and longer term problem. With regard to most cases of this Internet Explorer Error message, it is due to not having given sufficient time to download the page you are requesting.

It is necessary to wait until the bottom left hand corner of the page reads 'done' before selecting any other links on the page to move forward.

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Failed DNS Lookup

Failed DNS Lookup

Failed DNS Lookup

The Domain Name Server can't translate your domain request into a valid Internet address. The website server may be busy or down, or incorrect url (web address) was entered.

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File Contains No Data

File Contains No Data

File Contains No Data

Page is there but is not showing anything. Error occurs in the document. Attributed to bad table formatting, or stripped header information.

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Host Unavailable

Host Unavailable

Host Unavailable

Host server down. Hit reload or go to the site later.

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Network Connection Refused by the Server

Network Connection Refused by the Server

Network Connection Refused by the Server

The Web server is busy. To resolve this problem, refresh the page. (Press Ctrl and F5).

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Runtime Error

Runtime Error

Runtime Error

(The information in this solution applies to: Internet Explorer 5.5 (SP1) 95 / 98 / 98 Second Edition / NT4.0 / 2000). When you attempt to browse to various websites, you may receive an error message similar to the following 'A runtime error has occurred. Do you wish to debug? Line number Error: Permission Denied.'.

To resolve this issue, disable the script-debugging and script-error-notification options. To do this, follow these steps:

  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Advanced tab.
  4. Click to select the Disable script debugging check box.
  5. Click to clear the Display a notification about every script error check box.
  6. Click Apply, and then click OK.

Fortunately this is a very rare Internet Explorer Error message.

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Script Error

Script Error

Script Error

Script errors are caused when something goes wrong when surfing some web pages. It is caused by VBScript or JavaScript code that is embedded within certain web pages. These errors are mostly due to connectivity problems, though can occasionally be caused by browser incompatibilities. Ensure that you have a compatible browser version (IE 7.0 and above or Firefox 3.0 or above).

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Unable to Locate Host

Unable to Locate Host

Unable to Locate Host

Host server is down, Internet connection is lost, or URL typed incorrectly.

If refreshing the page doesn't work, try clearing the Temporary Internet Files and History and refreshing again. You may have to wait until later.

Heartland's IT HelpDesk can be contacted by calling (309)268-8350.

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Tech Support: HelpDesk Contact

Tech Support: Opening a Video

If you encounter one of these Web Browser error messages and the suggested solution doesn't help you please contact the Heartland Community College IT HelpDesk at (309)268-8350.

Keep in mind that the Blackboard server is typically down for maintanance on Saturday mornings from Midnight to 8:00 am.